Effective Date: 30.05.2024

1. Introduction

Welcome to Surbiton Removals (“we”, “us”, or “our”). This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our website and its related services, including Google & Clicky Analytics and submission (enquiry) forms. We are committed to safeguarding your privacy and handling your personal information in accordance with the relevant data protection laws and regulations applicable in the United Kingdom.

2. Information We Collect

2.1 Personal Information

When you interact with our website or use our services, we may collect personal information that you provide voluntarily. This includes but is not limited to:

– Contact Information: Name, email address, postal address, and phone number.

– Submission Details: Information you submit through our online forms, such as moving dates and types of property.

2.2 Non-Personal Information

When you access our website, certain non-personal information is automatically collected, such as your IP address, browser type, operating system, and browsing behaviour. We use Google & Clicky Analytics to analyse this non-personal information and improve the functionality and user experience of our website.

3. Use of Information

We use the information we collect for various purposes, including but not limited to:

– Providing Services: To respond to your inquiries, fulfil your requests, and provide the information or services you seek.

– Marketing: With your consent, we may use your contact information to send you updates, newsletters, and promotional materials related to our removal and storage services.

4. Sharing and Disclosure of Information

We may share your personal information under certain circumstances:

– Legal Requirements: We may disclose your personal information if required by law, court order, or governmental regulations, or if we believe such disclosure is necessary to protect our rights, privacy, safety, or property, or that of others.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

6. Your Choices and Rights

6.1 Opt-Out

You may choose not to receive promotional communications from us by following the instructions in the emails or by contacting us directly. Even if you opt-out of marketing communications, we may still send you transactional emails related to the services you have requested.

6.2 Access and Rectification

You have the right to access, correct, update, or delete any personal information we hold about you. If you wish to exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time, and any changes will be reflected on this page with a new effective date. Please review this Privacy Policy periodically to stay informed about how we handle your personal information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Surbiton Removals


Address: 61 Central Avenue, West Molesey, KT8 2RF

Thank you for trusting us with your personal information. We are committed to protecting your privacy and ensuring transparency in how we handle your data.